General

• When is my trading account created?
  Once you complete your registration, your personal trading account is created, and you can begin exploring the platform, funding your account, and trading immediately.
• How does a CFD work in trading?
  A CFD (Contract for Difference) allows traders to speculate on price movements of assets without owning them. Whether the price goes up or down, you can benefit from the changes in price, offering a flexible way to trade across various markets like Forex, stocks, cryptos, currencies and commodities.
• How does leverage impact my trading?
  Leverage allows you to control larger positions with a smaller capital investment, providing greater exposure to the market. While it can magnify gains, it also increases the risk of losses.
• What does 'lot' mean in trading?
  A lot refers to the number of units per trade. A standard lot is typically 100,000 units, but there are also mini, micro, and nano lots that offer more flexible options, representing 10,000, 1,000, and 100 units respectively.
• What are pips and points in trading?
  A pip represents the smallest change in the value of a currency pair, typically 0.0001, except for pairs involving the Japanese yen, where it’s 0.01. Points measure similar price fluctuations for other assets such as stocks.
• What does margin mean?
  Margin refers to the money required to open a leveraged position. It allows you to control more significant positions than you could with your available capital, but it also increases both potential profits and losses.
• What does 'spread' mean?
  The spread is the difference between the buy (ask) and sell (bid) price of an asset.
• What is a swap fee?
  A swap is the interest fee or credit applied when holding a position overnight. The fee depends on the interest rate differential between the two assets involved in the trade.
• What should I do if I can't log into my account?
  Make sure your login credentials are correct. If you've forgotten your password, use the "Forgot Password" option to reset it. For optimal performance, we recommend using Chrome or Firefox. If the issue persists, our Customer Support team is here to assist you.
  
• How do I check my deposit status?
  If your deposit isn’t showing up, refresh your browser. If the issue continues, please contact our Customer Support for further assistance.
  
• How do I switch between light and dark modes?
  To toggle between light and dark modes, click the button at the bottom right corner of your platform, next to the sun and moon icons.